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Terms Of Use Agreement

Terms Of Use Agreement

Welcome to, the website and online service of ‘CIBANOVA LIFE SCIENCES PVT LTD’. This page explains the terms by which you may use our online and/or mobile services, web site, and software provided on or in connection with By accessing or using the service, you agree that you have read, understood, and agree to be bound by these Terms of Use (the “Agreement”), whether or not you are a registered user of our service.

Use of Service

We have the authority to cancel an order at anytime. Likewise, we have the privilege to ask for additional information from our customers for authentication purposes. We are not accountable for any misplaced, robbed, damaged merchandise or late delivery after we have shipped your order. After you have received a delivery confirmation number, any accusations and demands should be placed in front of our shipping provider. We are not accountable for customs, duties, taxes or miscellaneous fees suffered from importing our products. A delivery confirmation number is provided once an order is confirmed, verified, processed and submitted to our shipping provider. We have the right to change or update our all policies and procedures at any time without notification.

Shipping Policy

We cannot assure any fixed time/ duration for delivery. The delivery of our products can be made at any time of the day. There are chances of delay on certain days due to extreme weather conditions, public holidays, governmental regulatory activities or unforeseen circumstances.

All applicable and relevant customs and import duties, fees, taxes are the accountability of the customer. We ship your package DTU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes and cannot foresee what your particular charges may be. If your order requires these surplus charges, they are to be paid by you in order for your package to clear customs. These fees go to the local carrier and are not collected by us.

Refund Policy

We want that all the users and consumers of sKoya are 100% satisfied after they have purchased our product. In case of any problems, queries & dissatisfaction, you can mail us at


All cancellations will only be entertained within 5 minutes of placing the order. No refunds will be allotted once the order has been accepted by us. For cancellations, please mail your concern at

In case, the order is declined by us & the payment has already been made online, we will issue a refund within 10 business days from date & time of purchase. Damaged products will be replaced, only if the damage is shown at the time of receiving the delivery of products.

Safety Policy

From cleanliness, hygiene to safety standards of COVID-19, our workforce is equipped with best quality N95 masks, sanitizers, and hand gloves, and are accomplished and trained to the highest standards of safety along with regular temperature checks.